Process Automation – Create an efficient business
John Georgis – Process Automation – create an accessible & efficient business process.
So, some of the processes that we automated were online ticketing sales. What does it take to get a person in the seat? And how do we get that dollar, that touch point more efficiently? We want to be involved with our customers; we want to be accessible at the same time we need to make it more efficient for us. For at $22.00 a ticket we have to sell a lot of tickets every single year and we can’t spend 15 minutes with every sale. It just, financially does not work out. So we either have to raise our price so we can do that, or we have to automate it. We automated, thank God for the internet otherwise I don’t think we would be in business.